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itil® trainings & certification | itsm group
get your certificate of the it service management framework - in online trainings or on-site.
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itil is an integrated set of processes and best-practices for delivering it services to customers and is the most widely adopted approach to it service management in the world. learn how to effectively reduce your organization’s it costs, better define and formalize operational processes, provide a “common language” for both business and it, and improve overall customer satisfaction.
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itil 4 foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
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itil training videos [2024 updated]
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